GILAMOTOR.com. – Kalau hasil kerja atau produknya bagus, sudah sepantasnya dapat penghargaan. Kayak yang diterima perusahaan asuransi yang punya khas dengan warna kuning dan hitam ini, Adira Insurance.
Pada 10 Desember kemarin, Adira Insurance diganjar penghargaan Net Promoter Customer Loyalty 2012 dengan predikat Good. Penghargaan tersebut diberikan oleh Majalah Swa dan Hachiko Net Promoter Consultan atas aksi Adira Insurance yang setia memberikan pelayanan punuh kepada pelanggannya.
Kata Adira, penghargaan ini membuktikan bahwa para pelanggan Adira Insurance, melalui asuransi kendaraan Autocillin yang dimilikinya, memiliki tingkat loyalitas yang tinggi sehingga mau merekomendasikan Autocillin kepada teman-temannya.
Nggak cuma penghargaan itu aja sih, prestasi lain di tahun 2012 ini juga ditujukkan dari berbagai penghargaan lain di antaranya dinobatkan sebagai “Asuransi Umum Terbaik Selama Lima Tahun Berturut-Turut†dari Infobank Awards 2012, peringkat pertama “Indonesia’s Most Favorite Netizen Awards†dari Lembaga Riset Markplus Insight dan Majalah Marketeers, peringkat pertama “Best General Insurance 2012† dengan Ekuitas Rp 750 miliar ke atas dalam Media Asuransi Award 2012, peringkat pertama “Service Quality Awards 2012†untuk Autocillin dari Majalah Service Excellence, “Word Of Mouth Marketing (Most 1st Recommended Brand) untuk Autocillin dari Majalah SWA, “Silver Brand Champion 2012 of Car Insurance Brand†Kategori Best Customer Choice Brand dan Most Popular Brand untuk Autocillin dari Majalah The Marketeers, “Call Center Award 2012†Kategori Car Insurance dengan redikat Good untuk Adira Care dari Majalah Service Excellence peringkat pertama “Indonesia’s Most Favorite Women Brand 2012†untuk Autocillin dari Majalah The Marketeers, dan segudang prestasi lainnya.
Wuihhh, buanyak banget yah penghargaannya. Terserah ente deh mau percaya atau nggak. Tapi yang pasti penghargaan itu membuktikan kalau Adira Insurance punya sepak terjang dan pelayanan yang oke punya.
“Penghargaan tersebut kami peroleh atas kerja keras yang kami lakukan untuk memenuhi kebutuhan para Pelanggan. Kami memberikan service yang mudah dan simpel sehingga para Pelanggan tidak perlu repot-repot menghampiri kantor cabang kami apabila ingin mencari informasi detail mengenai Adira Insurance,†ucap Ernita Sari, Business Support Deputy Division Head Adira Insurance.
Kata Ernita, hal utama dalam industry asuransi adalah saat pelanggan mengajukan klaim dan bikin pelanggan nggak perlu khawatir pada benda yang mereka asuransikan.
“Kami menyediakan aksesibilitas yang tinggi selama 24 jam x 7 hari,†katanya.
“Kami juga selalu memantau bengkel-bengkel rekanan kami dengan sistem yang kami miliki sehingga kami memiliki update secara rutin perbaikan mobil Pelanggan kami yang melakukan klaim,†tandanya.
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